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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service 116617
La comandă în 15 zile
PREȚ: 102 lei
Disponibilitate: La comandă în 15 zile
Retur posibil: 365 zile
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

La comandă în 15 zile
PREȚ: 102 lei
Disponibilitate: La comandă în 15 zile
Retur posibil: 365 zile
Suntem ONLINE! Discută cu noi aici.
Adaugă la wishlist
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably...
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ISBN: 116617
Dimensiuni: 16,5x23,5 cm
Tip copertă: Paperback

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
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Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ''Customer Experience Cycle,'' Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences'
Data apariției: 2019
Titlu original: Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Pagini: 100
Limba: Engleză
Hârtie: 80g/m
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